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When and When Not To Use Private Messaging

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  • When and When Not To Use Private Messaging

    We are fortunate to have many very knowledgeable members who are willing to help others with their sage advise, but I want to remind everyone that the purpose of any Forum is to help the community at large, not just yourself.

    It has come to my attention that there is an increasing tendency to seek help with problems by contacting knowledgeable members via private message rather than posting to the Forum. Doing this has several detrimental effects:

    1. It burdens helpful individuals with questions that might readily be answered by others.
    2. It prevents others, now or in the future, with similar questions from benefitting from the answers.
    3. It deprives others with the opportunity to contribute their knowledge and experience on the subject.

    When Not To Use Private Messaging
    1. When asking a question whose answer might be helpful or of interest to others.

    When To Use Private Messaging
    1. When discussing matters not germane to the purpose of this forum.
    2. When discussing matters of a personal or private nature.
    3. When arranging an exchange of parts, schematics, and other information between parties.

    These are guidelines to keep in mind when using the private messaging system and they apply to both the senders and responders. I would encourage those who are being asked questions of a technical nature that might be of interest to other forum members to politely request that the question be re-asked in open forum.

    Keeping these guidelines in mind will result in a more useful Forum for all.

    Thanks
    -Admin

    Allen 965
    Zuma Group Midi Keyboard Encoder
    Zuma Group DM Midi Stop Controller
    Hauptwerk 4.2

  • #2
    Thank you for bringing this up, Admin. I have of course been contacted now and then, actually quite frequently, by private message from folks wanting specific advice about an organ problem. I usually just reply politely, while encouraging the correspondent to post the query in public so that others may benefit and so that other help may be offered.

    In the future, I will personally be more insistent on this when I am contacted privately. No matter how trivial the question, I feel that the group at large can always benefit from being in on the discussion of any organ service or repair issue.

    Thanks again. I hope I'll be diligent and remember this in the future!
    John
    ----------
    *** Please post your questions about technical service or repair matters ON THE FORUM. Do not send your questions to me or another member by private message. Information shared is for the benefit of the entire organ community, but other folks will not be helped by information we exchange in private messages!

    https://www.facebook.com/pages/Birds...97551893588434

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    • #3
      I was guilty of this until I became more acquainted with the forum. It was kind of you, John, and the administrator, for being patient with me.
      It would of helped if I had read FAQ, Sorry for not realizing the guidelines.
      I’m still plugging away to figure out the forum. The Widor toccata I’m working on now is easier. LOL

      Comment


      • #4
        This topic bears repeating now and then. Admin says it well.

        Several of us who post here are in fact professional organ techs who make a living with our knowledge and experience. We don't mind dispensing advice freely on the open forum, but please understand that most of us really cannot take time away from our families and private lives, our businesses, and our church careers to engage in lengthy private correspondence about subjects that should be listed on the forum.

        It's a pleasure knowing that some information I've handed out here will still be available to future generations of organ enthusiasts long after I'm gone, and I'm happy to share what I've learned in 40+ years in the business, as long as it is out in the open for the benefit of the entire organ community.

        All that said, I still LOVE to get the occasional phone call, text, Christmas card, email or even a VISIT from someone I've met through this forum!
        John
        ----------
        *** Please post your questions about technical service or repair matters ON THE FORUM. Do not send your questions to me or another member by private message. Information shared is for the benefit of the entire organ community, but other folks will not be helped by information we exchange in private messages!

        https://www.facebook.com/pages/Birds...97551893588434

        Comment

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