Hi all
So upon receiving the above organ for almost nothing, aware that is has a few issues needing to be sorted out, I contacted the main representative from the company in the UK, who has sent me an e-mail saying "I'm sorry to say that your instrument is unrepairable and worthless.". Naturally, this is extremely disappointing seeing as how there are only a few issues and the console is in excellent condition. I feel this is a very poor level of service and an utter unwillingness to help in any way.
To be clear, the main issue is that the audio cables which run from inside the organ and would be used to connect to external speaker were cut by someone at some-point. I have been advised by a helpful organ tech expert on the forum that these are simply replaceable. The organ also doesn't sound with headphones plugged in, again I'm advised by a very helpful person on here that this might be blown audio fuses. These are the issues. Of course, the instrument might need a service including contact cleaning, battery replacement and the likes, but no other major issue seems to be at play here. The console starts up and lights up absolutely fine as though it's totally ready to play. I just can't believe this rep from the company couldn't even bother offering a helpful suggestion about any of this, nor even put me in contact with a technician! By the way, I also asked him for replacement console keys (for the memory lock and the roll-top cover), of course he didn't even get back to me on that. I mean come on - surely they have some of those keys lying around!
It is notoriously difficult to get hold of a specialist electronic church/classical organ technician for some reason in this country - I'm just outside of Glasgow, Scotland, and there is one technician who covers the area but is very hard to get a hold of and always seems to put me off - I contacted him about a different organ before and he basically said it wasn't worth his time. I know he's a dealer of used organs so I assume he was trying to make me think the best option was to bin it and buy something from him! The well known technicians in England don't often travel up this way either to make things worse. However, I have a good family friend who is an electronics expert and who managed to sort many issues with my previous organ for me. I believe that if any of the organ tech's on here could give me their opinions and thoughts, my technician could maybe look at them and know what to do.
I would be very grateful for any thoughts and/or advice. A picture of the instrument is in the album on my profile.
Thanks
So upon receiving the above organ for almost nothing, aware that is has a few issues needing to be sorted out, I contacted the main representative from the company in the UK, who has sent me an e-mail saying "I'm sorry to say that your instrument is unrepairable and worthless.". Naturally, this is extremely disappointing seeing as how there are only a few issues and the console is in excellent condition. I feel this is a very poor level of service and an utter unwillingness to help in any way.
To be clear, the main issue is that the audio cables which run from inside the organ and would be used to connect to external speaker were cut by someone at some-point. I have been advised by a helpful organ tech expert on the forum that these are simply replaceable. The organ also doesn't sound with headphones plugged in, again I'm advised by a very helpful person on here that this might be blown audio fuses. These are the issues. Of course, the instrument might need a service including contact cleaning, battery replacement and the likes, but no other major issue seems to be at play here. The console starts up and lights up absolutely fine as though it's totally ready to play. I just can't believe this rep from the company couldn't even bother offering a helpful suggestion about any of this, nor even put me in contact with a technician! By the way, I also asked him for replacement console keys (for the memory lock and the roll-top cover), of course he didn't even get back to me on that. I mean come on - surely they have some of those keys lying around!
It is notoriously difficult to get hold of a specialist electronic church/classical organ technician for some reason in this country - I'm just outside of Glasgow, Scotland, and there is one technician who covers the area but is very hard to get a hold of and always seems to put me off - I contacted him about a different organ before and he basically said it wasn't worth his time. I know he's a dealer of used organs so I assume he was trying to make me think the best option was to bin it and buy something from him! The well known technicians in England don't often travel up this way either to make things worse. However, I have a good family friend who is an electronics expert and who managed to sort many issues with my previous organ for me. I believe that if any of the organ tech's on here could give me their opinions and thoughts, my technician could maybe look at them and know what to do.
I would be very grateful for any thoughts and/or advice. A picture of the instrument is in the album on my profile.
Thanks
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