Johannus can and will provide factory support for a 20-year-old Opus 20. They might not be as quick to provide it to individual owners (whatever their reported skill level in electronics) as they are to their own technicians whom they know and work with on a regular basis.
AA, your instrument should use 9700 series technology based on its build date, but your description of multiplexer chips sounds more like the precursor 9500. If you could post a photo of the processor area, I could tell you which you have. Some smaller instruments may have been built with 9500 even after the introduction of the newer series in the larger organs.
You could also look at the processor board (yes, I know it's partly hidden!) and find the JHO number--that will tell the tale as well. A serial number on the instrument would be nice too.
It would be a shame to give up on it over the keying problem until we have exhausted some simple possibilities.
Technical and parts support for Johannus in the US is provided through their technicians and dealers and always has been. We in turn have worked under different models including the Texas-based distributorship (which was recently ended) and direct contact with the factory. At this time, all parts and data come directly from the Netherlands. I have found my contact at the factory to be very fast and helpful in answering inquiries. Parts come by DHL in a couple of days.
AA, I doubt that anyone at Johannus is impugning your electronics skills--they simply priortize support for their own technicians since they have long working relationships with them and know their backgrounds. Stepping a customer through basic troubleshooting steps is not efficient when a knowledgeable technician might be able to zero in on the problem very quickly.
Please post the above information and I will try to help you salvage your Opus.
AA, your instrument should use 9700 series technology based on its build date, but your description of multiplexer chips sounds more like the precursor 9500. If you could post a photo of the processor area, I could tell you which you have. Some smaller instruments may have been built with 9500 even after the introduction of the newer series in the larger organs.
You could also look at the processor board (yes, I know it's partly hidden!) and find the JHO number--that will tell the tale as well. A serial number on the instrument would be nice too.
It would be a shame to give up on it over the keying problem until we have exhausted some simple possibilities.
Technical and parts support for Johannus in the US is provided through their technicians and dealers and always has been. We in turn have worked under different models including the Texas-based distributorship (which was recently ended) and direct contact with the factory. At this time, all parts and data come directly from the Netherlands. I have found my contact at the factory to be very fast and helpful in answering inquiries. Parts come by DHL in a couple of days.
AA, I doubt that anyone at Johannus is impugning your electronics skills--they simply priortize support for their own technicians since they have long working relationships with them and know their backgrounds. Stepping a customer through basic troubleshooting steps is not efficient when a knowledgeable technician might be able to zero in on the problem very quickly.
Please post the above information and I will try to help you salvage your Opus.
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